Your privacy is important. You have a right to know what information is collected and how it is used. We want you to be comfortable providing us with your information so that we can provide better service to you.
When you visit our web site, the server collects logs on your visit. Your source country and IP address, browser, and operating system is logged. This is commonly done on web servers. Other information is collected also, such as which pages are accessed, what errors are generated, and how long users stay on the site. This information is aggregated as a whole so we can tell how many hits we are getting, what sites are linking to us, and what countries the visitors are coming from. This helps us track the effectiveness of our web site and marketing campaigns. When reviewing the logs, we look at the information as a whole, not individual users. This information is confidential and we do not share it with third parties. These logs are deleted after 30 days.
When you send us an email through the support inquiry or contact pages, the information provided is only for the purposes of that message. We do not store this information in a database for future use. When you download the software, we ask about your industry, country, number of devices and number of users and other information. This information is stored for internal use and analysis. We ask for this information so that we know our user base better and can tailor future updates to your needs. This information is confidential and is not shared with third parties.
At times, we may use your contact info to let you know about updates, bugs, or special offers relating specifically to our software. You can tell us not to contact you by using the opt-out checkbox provided when you download the software. If you choose to opt-out, you will not receive important information or product updates. If you would like to opt-out later, you can use the opt-out links in a marketing message. In some circumstances, we will use a third party system to send marketing messages. Though we may use these systems, we control the information and do not give it to them to use on their own or resell. Under no circumstances do we sell your contact info to any third parties.
If you are concerned about your privacy when providing your email address to web sites, you may be interested in Trashmail. Trashmail is a free service that will allow you to create temporary disposable email addresses that will redirect the email to your regular email address and then expire after a specified amount of emails have been sent. Trashmail has a web browser plugin that allows you to create new email addresses on demand. Another good privacy tool is Ghostery. This is a browser plugin that blocks web beacons that track where you go on the web.